How Technology Is Bridging The Gaps In India's Fragmented Logistics Sector,

India’s logistics sector is booming,and is touted to be worth $307 billion by 2020. Retail, e-commerce and manufacturing have propelled its rapid growth, but so far it has been largely unorganized, mainly thanks to outdated processes and limited technological intervention. This technological gap has created multiple opportunities for startups to provide innovative solutions to mitigate the industry’s connectivity problems, service e-commerce players better and provide a seamless customer experience.

Technology first

Gurgaon-based hyperlocal logistics startup Shadowfax is one such startup. Co-founder Vaibhav Khandelwal believes technology can optimise business processes. By using artificial intelligence, machine learning and predictive analysis, Shadowfax addresses last mile connectivity.

Some of Shadowfax's solutions include InstaNow for delivery by motorcyclists, InstaSlot for time-specific deliveries, InstaFlexi for same-day delivery and InstaHulk for hiring trucks. A suite of services titled Just In Time is appropriate for delivery of documents, electronics and apparel. Shadowfax clocks fulfils nearly 50,000 orders daily and is active in 15 major Indian cities. “Technology allows for automation, which reduces costs and enables visibility of every process,” says Khandelwal.